At iExpress Kenya, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, www.iexpresskenya.co.ke, or make a purchase from us.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping address, and payment details.
Order Information: Products purchased, order history, and preferences.
Technical Information: IP address, browser type, device information, and browsing behavior on our site.
Cookies: We use cookies to enhance your shopping experience and analyze site traffic. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders.
To communicate with you about your orders, account, or inquiries.
To improve our website, products, and services.
To send promotional offers, newsletters, and updates (with your consent).
To comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Service Providers: Payment processors, shipping companies, and IT support.
Legal Authorities: When required by law or to protect our rights and safety.
Business Partners: With your consent, for promotional or collaborative purposes.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
Access, update, or delete your personal information.
Opt-out of marketing communications.
Withdraw consent for data processing (where applicable).
Lodge a complaint with the relevant data protection authority.
To exercise these rights, contact us at info@iexpresskenya.co.ke.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
iExpress Kenya
Email: info@iexpresskenya.co.ke
Phone: +254 290 906
Address: Jamia Shopping Mall, 2nd Floor Suite No. 8, Kimathi Street, Nairobi, Kenya.
